04 March, 2012

手机(第二场) · Mobile Phone (Round 2)

早上九点电邮了Samsung,中午1点就接到了服务人员的电话。
Sent Samsung an email around 9am this morning, and the customer service person called me back at 1pm.

结果是……他们决定换一台手机给我。
Conclusion is... They are going to exchange a new handset for me.

不过我必须以坏了的手机交换。而且必须等两、三个星期。
I have to surrender my current phone though. Another catch is... I have to wait for two to three weeks.

感觉上打了一场胜仗,不过现在庆祝似乎为之过早。
Feels like I won a battle, but it seems too early to celebrate for now.

今天尝试用手机,一天之内重新启动了将近10次。
Also attempted to utilize my phone today, but it restarted itself close to 10 times from 9am to 11pm so far.

麻木了。
Numb.

想要补充一点——虽然很气,但也很感恩他们周日还回复。
One last point to add - Although I'm really angry, but I genuinely appreciate the fact that they replied despite the fact that it's Sunday.