04 March, 2012

手机 · Mobile Phone

这两周因为手机的问题很心烦。I've been really vexed because of my mobile phone lately.

自三周前,我的手机就出现无故关闭的问题。我不是一个喜欢把东西送去维修的人,所以便一直忍着,告诉自己可能只是偶尔会出现的状况。
My phone has been going into SOD (Sleep Of Death) frequently since three weeks ago. But I've never been the type of person willing to send things for repair, so I kept telling myself, maybe it's just an occasional glitch.

问题发生了一周,我实在忍无可忍——我不知道手机几时会自动关,所以家人朋友打不通我的电话联络不到我影响了很多事。
However, the problem persisted for a week, and started to affect me. I never knew when my phone was going to shut down, and when that happens, I couldn't be contacted.

在无可奈何的情况下,我到多美歌的Samsung Galaxy店面找职员求助。
Feeling really helpless, I went to Samsung Galaxy store to seek technical assistance.

碰到一个女生,很轻率地就说“哦,可能只是需要更新手机软件。一个小时后你再来拿。”
A girl at the reception heard what I had to explain, and simply said maybe your phone needs a software update. You can get it back an hour later.

满怀希望的我在下班后回到维修中心,手机在职员手中测试时就已经毛病重重,甚至无法启动。
I went back to the store after work feeling all hopeful, but to my dismay, the phone became more problematic when I was at the claiming counter, and had problems to even just start up.

不过我还是认为是自己多疑,当那服务人员告诉我“手机好了”,我就领回家去了。
I still chose to believe that maybe I am the paranoid one, and believed the staff when she told me that your phone is repaired. So I took and left.

还没离开多美歌地铁站,手机便又自动关闭了。多疑吗?我选择给手机一个晚上的时间。
The phone began the same old shut-down-and-Im-not-telling-you problem even before I left Dhoby Ghaut MRT station. Maybe I am paranoid? I decided to test it out for a night.

让我失望的是——送去维修前,手机自动关后,只要我再启动一切资料还在。维修后,每次再启动手机,一切的设置和资料都被刷掉,一切归零。
To my disappointment, the problem became WORST. Before sending for repair and update, my phone would shut off by itself, but all I had to do was switch it on again. At least my information, apps and settings were still intact. After the so-called repair, my phone resets itself, all settings and whatnot, every single time after it shuts down.

两天后又回到了维修店,这次坚决不让他们在柜台就打发我走,坚持拿号码让他们彻底检查。
I went back to the repair shop two days later, this time around determined not to let them patronise me at the reception.



不知道是不是我的心情不好,Samsung的职员很没有诚意,做事随随便便的,让人很不放心。并不是说,把我的手机壳装在袋子还我就是“诚意、用心”,因为客服更重要的是态度。
Maybe because of my foul mood, I felt like the staff there wasn't very sincere, and in a local sense, very anyhow. The last thing they conveyed was assurance. Just because you take my phone and battery, and return my phone cover in a neatly taped plastic bag, means that your service is good and sincere. The core of customer service is attitude.

(Right) Returning my phone cover in a plastic bag
(Bottom Left) Service Order Sheet: I said 6-7 problems, and the person only typed 4. Pfft.
(Top Left) The box my phone came back in, but it felt more like a coffin as problems persist. 

服务员告诉我三天后会把手机送回我家,说真的?我不稀罕。
The staff told me that they would send my phone to my house three days later, when they are done servicing it. Honestly speaking? Delivery isn't such a bonus to me. Meh.

如果修得好,再远我都不介意走一回。这么烂的客服,一次我都嫌多,更何况还去了两次。但我跟职员强调请进行透彻的检查,因为我不想再来第三次。检察多久随便你们。
If the phone can truly be repaired, I don't mind making an hour-long trip ONCE. With such horrible customer service, I hate to even go once, not to mention twice. So I told the employee to make sure my phone gets a thorough check, because I don't want to go back for a THIRD time. Keep the phone however long you want/have/need to.

昨天傍晚收到手机,两个钟头后同样的问题发生了。
I received my phone yesterday evening. But the same shutting down problem started two hours later.

这解决不了的问题很让我伤心,因为一个公司的无能、一群职员的草率、科技的不足,不应该由我来承担受罪。
I'm really upset with the problem, because I should not be on the receiving end of a company's incapability to repair their technology.

这手机是工作以来为自己买的第一台,意义非浅,又还未用到一年,连10个月都不到。
This is the first phone I bought for myself with my own hard-earned money, and thus means a lot to me. It has barely survived 10 months.

自第一台手机以来,我一直都用Samsung。但是也发现,虽然他们所谓的科技“进步”了,手机的寿命却越来越短。
I've been a loyal user/fan of Samsung eversince my first mobile phone back in 2005. But now that I look back, it's apparent that the lifespan of their phones is getting shorter by the generation. At least, from what I've used.

刚刚电邮了该公司,希望碰到认真工作的职员答复。明天嘛,还是要往维修店再走一趟。
Just emailed Samsung company, and I really wish that I'd get a decent response from the staff. For now, seems like there's gonna be a third trip to Samsung tomorrow...




接下来我还会跟进这次维修手机的状况。看了也让人知道,以后是否还应该投资这个公司的产品。
I'd keep this space updated on how the servicing goes.. and find out if you should ever get a Samsung phone in the future.